Terms & Conditions

This Agreement covers all sales of products made through through the www.innocent.gr website of the "INNOCENT GP" company.

By using our site, you agree to the following terms, which should be read carefully:

You are free to use the www.innocent.gr website according to the law and fair trade practices.

You have sole responsibility for the contents of your transactions. The www.innocent.gr website does not correct or intervene in any way with the transmitted data.

 You must fill in the fields of the online contact forms correctly.

The use of the www.innocent.gr website is subject to Greek and international laws and you agree not to use our site with the purpose of violating these laws.

 None of the members, partners, employees, management and other colleagues of the www.innocent.gr website bear any responsibility for any issue resulting from third parties that use the www.innocent.gr site.

Any user that accesses and uses the services of our online shop is considered to consent to and unreservedly accept the terms herein stipulated without any exceptions whatsoever.

If any user does not agree with these terms, they should refrain from using the online shop and from transacting therewith.

Dispatch of your order entails acceptance of this Agreement and of all terms hereof.


Customer obligations

You are responsible for choosing the products and checking their suitability for the intended purposes. You are also responsible for any charges arising from telephone calls or use of postal services to contact www.innocent.gr shop.

Online purchases and orders

Orders must be received in writing online or via e-mail or by phone through filling out and sending the relevant Order Form. Your order is considered binding as of the moment you receive the relevant notification of the order status along with the order confirmation, which means that the order has been accepted by the www.innocent.gr shop. The notification of the order status is recorded in the website system, displayed on the user’s screen and sent via e-mail to the user upon submission of the order.

You must check the order confirmation and inform the www.innocent.gr shop immediately (within 24 hours from receipt of the online notification, at the latest) in writing by e-mail or phone, in case of any error. Otherwise, the items listed on the order confirmation will be included in this agreement.

Before sending the order form, you should know that the prices of the products indicated in the website pages include the legal VAT and that the various product offers are valid until stocks run out.

The www.innocent.gr shop is not liable or responsible for any errors in characteristics, pictures and prices of products listed in www.innocent.gr site and cannot ensure that there will not be any errors during the introduction and/or update of the product characteristics and/or prices.


Order change/cancellation

You can change or cancel your order at any stage prior to the dispatch notification, by calling us at +30 2102849311 or by sending an e-mail to customercare@innocent.gr. We will inform you of the options available to you depending on the stage of your order.


Product returns

You have the right to return the purchased products, without any liability, within 15 calendar days from the receipt of the products.

We can accept the returned products only if the following conditions are met: a) you have completed the relevant "return form" which can be found in the Returns section of our website b) the products are returned in the state they were received, i.e. the packaging has not been removed or damaged and the paper tag is still on.

To avoid any inconvenience, we recommend that, at the time the order is delivered, you check the condition of the products carefully and ensure the packaging has not been damaged, in order to detect any obvious defects. 

 This Agreement does not affect any of the consumer rights stipulated by law.

Money return

If you return a item and want a refund, the refund is immediate if the purchase has been made with a debit or credit card and with a short delay if the purchase has been effected by cash on delivery.


Product delivery


The products may be shipped to any location within Greek territory. The products will be shipped to the location indicated in the Order Form by a courier service.

For orders worth up to €40, the shipping cost is €2.95 in Greece. For orders worth more than €40, shipping is free of charge.

The delivery time is indicated on the order confirmation.

The delivery location is indicated on the order confirmation.


Force majeure

The www.innocent.gr shop is not responsible for any delays in the execution of the order (including delivery) that are due to events not attributed to the fault thereof or which are due to force majeure events and is entitled to extend the order execution time. Such events may indicatively include strikes, extreme weather conditions, terrorist acts, war, supplier/transportation/production problems, governmental or legislative acts and natural disasters. In case such events last more than two months, this agreement can be terminated by any of the contracting parties with no liability for indemnification.


Intellectual property


The entire content of the website (including texts, graphics, images, photographs and software) constitute intellectual property of the www.innocent.gr and are protected by Greek and international legislation. Therefore, any copy, reproduction and republication of the content is permitted only upon prior written consent of the company.


Personal data


The personal data you provide are used by us solely to process your order or respond to your inquiries. We handle your completed forms and e-mails as confidential. The content of these forms and e-mails is transmitted exclusively to the recipient directly concerned and to the competent legal authority upon request.

The www.innocent.gr website will not sell, rent or in any other way transmit its customers' personal data to third parties.

However, if you provide a false e-mail address or try to impersonate someone sending another person's information online, all this information, including the IP address, will be used for any relevant investigation.


Safety of transactions

The innocent.gr website has taken all necessary measures, implementing the most modern and advanced methods to ensure maximum security. All information related to users' personal information is safeguarded as confidential.

The www.innocent.gr website uses the SSL protocol, with 128-bit encryption (currently the strongest), to ensure safe online trade transactions. All your personal data are encrypted, preventing anyone from reading or modifying them during their transmission through the Internet.

SSL technology relies on a key code to encrypt the data before they are sent through the SSL connection. The safety check between the data and the Server is performed based on the unique key code, ensuring that the communication is made safely. The SSL protocol is supported by the browsers, which should be used when logging in the www.innocent.gr website.

The user details (name, e-mail address, home address, etc.) as well as the details of the transactions made through the online shop are considered private, as is the case with common transactions in shopping malls.

When providing their details during a transaction, users shall be notified by www.innocent.gr and shall consent to and accept the impending processing of their personal data for the smooth and easy execution of the transaction between the parties, as well as the transmission of these data to recipients who will be specifically appointed for this purpose and are employees of the company.

We guarantee that only authorized employees have access to the details of the transactions and only when it is absolutely necessary, e.g. for processing orders. Moreover, the www.innocent.gr shop is committed not to disclosing customer information and transaction details, unless it is so authorized by the customer in writing or by a court order or by another authority order.



The newsletters received by the website visitor/user when he/she is added to the recipient list (mailing list) are considered as intellectual property of the www.innocent.gr shop and therefore are protected by the relevant provisions of Greek legislation and international agreements.

The www.innocent.gr shop reserves the right not to include a person in the recipient list and/or remove a person from the list.

The company can keep a record of the e-mail addresses of the recipients to also send other informative messages besides newsletters, unless the recipient does not want that.