Terms & Conditions

Payment methods


You can purchase products from our online shop by means of the following methods:

Cash on delivery: if you choose payment by “cash on delivery”, you pay for your order upon receipt of the products. 

Credit or debit card: if you choose payment by “credit card”, you will be transferred to the bank’s safe online environment, where you will be asked to enter your credit card information which completes the payment.

Deposit in bank account: if you choose “payment by bank account deposit”, your order will be completed, but you will have to deposit the total amount of the order in Innocent's bank account as given below, either through e-banking or at a branch of your preferred bank, within the next 3 business days:

Piraeus bank

Bank account: 5099083906094 

IBAN: GR2401720990005099083906094 

Account holder name: INNOCENT G.P.

Please give the order number or your full name when making payment.

 

Shipping time & methods


Shipment of orders to Greece and Cyprus is made in cooperation with the GENIKI TAXYDROMIKI courier company.

If you want to pick up the order yourself from the Geniki Taxydromiki office in your area, please mention that in the comment section of your order.

Shipment of orders is FREE for all cities in Greece and the delivery time is 1-2 business days.

For remote or inaccessible areas, the delivery time is 2-4 business days.

You can check the progress of your shipment through the official website of GENIKI TAXYDROMIKI or by clicking here and entering the tracking number we have sent you via e-mail.

 If you need further information, you can contact us every day from 9 a.m. until 5 p.m. by calling our customer service center at +30 2102849311 or via e-mail to customercare@innocent.gr.com.