Information

HOW CAN I PLACE AN ORDER?

Choose the size of the item you want to order and then press "CART". If you want, you can choose more items and add them to your shopping cart in the same way.

Then, move your cursor to the cart icon on the top right corner of the screen and select "Buy".

You can complete your order as a Visitor or you can Create an account. If you create an account to log in every time you want to shop, you will be able to benefit from extra privileges without any further obligations.

If you choose the "Buy as a visitor" option, just fill in the required fields marked with the "*" symbol, choose the shipment and payment method and then check the "I have read the terms of use" statement and press "Confirm". Finally, the order confirmation message will display on the screen and you will receive the corresponding confirmation e-mail.


WHAT ARE THE PAYMENT OPTIONS?

The payment options are: Cash on delivery, Deposit in bank account and Credit or debit card payment.


IS IT SAFE TO MAKE AN ONLINE TRANSACTION?

The innocent.gr.com shop has taken all necessary measures, implementing the most modern and advanced methods to ensure maximum security. All information related to users' personal information is safeguarded as confidential.


CAN I CANCEL MY ORDER?

To cancel your order, call +30 2102849311 immediately.


WHY IS MY CREDIT CARD NOT ACCEPTED?

If your credit card is not accepted, you should contact the bank that issued the card.


WHO SHOULD I CONTACT IN CASE OF ANY PROBLEM WITH MY ORDER?

In case of any problem with your order, you should call +30 2102849311 or send an e-mail to customercare@innocent.gr.com.


CAN I ADD A PRODUCT TO THE ORDER I JUST PLACED?

Once you have completed your order, you can place a new order and tell us that it is part of your previous one in the <<Add comments for the order>> field.


WHAT SHOULD I DO IF A PRODUCT IS MISSING FROM MY ORDER?

If a product is missing from your order, please call +30 2102849311.


WHAT COURIER COMPANIES DO YOU COOPERATE WITH?

We cooperate with Geniki Taxydromiki courier company.


HOW LONG WILL I HAVE TO WAIT TO RECEIVE MY ORDER AND WHAT IS THE DELIVERY CHARGE?

You will receive your order within 2-4 business days, depending on your location.


MY ORDER DELIVERY HAS BEEN DELAYED. WHAT SHOULD I DO?

You should immediately call +30 2102849311 or send an e-mail to customercare@innocent.gr.com.


WHAT HAPPENS IF I AM ABSENT WHEN MY ORDER ARRIVES?

The courier will leave you a notice and you will have to contact the courier company to arrange a new appointment for the delivery.


IS VAT INCLUDED IN THE PRICE?

All prices are final and include the VAT.


WHAT IS YOUR RETURN POLICY?

If you wish to return an item, it should be in its original condition and packaging, with the price tag on. Then contact us and let you know about the return process of your product.


MONEY RETURN

If you return a item and want a refund, the refund is immediate if the purchase has been made with a debit or credit card and with a short delay if the purchase has been effected by cash on delivery.


IS THERE ANY CHARGE FOR THE RETURN?

There is no charge.